Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your upgrade or refund.

Return Process

• 1.
  Initiate Request

  Contact our support team via the official REDMAGIC portal within 15 days of delivery to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place your device, along with all original accessories, manuals, and packaging, into a protective shipping box to prevent damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided shipping label and drop off the package at an authorized courier location, ensuring you retain the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 7 business days.