Frequently Asked Questions

Everything you need to know about REDMAGIC gaming gear.

Which countries do you ship to?

REDMAGIC ships to over 50 countries across North America, Europe, Asia, and the Middle East. Delivery times typically range from 3 to 7 business days depending on your location.

What is your return policy?

We offer a 15-day return policy for most items. Products must be in their original condition and packaging to qualify for a full refund.

Do REDMAGIC smartphones come with a warranty?

Yes, all REDMAGIC smartphones include a 1-year limited warranty that covers manufacturing defects. Accessories typically include a 6-month warranty period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna and Affirm for installment-based purchases.

Are the global versions of the phones compatible with my carrier?

Our global versions are unlocked and support a wide range of network bands. However, we recommend checking your specific carrier's 5G/LTE band compatibility on our product specifications page before purchasing.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to our logistics partner's website to monitor your delivery in real-time.